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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randy Martin

July 19, 2024

5  out of  5
rating by Randy Martin
"Awesome Service!"
We responded:
"We appreciate you! "
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Reid Houston

June 24, 2024

5  out of  5
rating by Reid Houston
"Very good agent. Kept us up to date on important things about insurance. Allowed me to do things that would save us money while still not allowing me to do things that would cost us money in the future. Thanks State Farm"
We responded:
"We promise to do our best to may sure you're getting the best protection at the best price. Thank you for such a kind review!"
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Kara Austin

April 18, 2024

5  out of  5
rating by Kara Austin
"Elizabeth is amazing! Very knowledgeable and helpful for all my vehicle and business insurance needs!"
We responded:
"Thank you for such a great review! Elizabeth is amazing and she loves to help out all of our clients. Thank you for allowing us to serve you!"
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Michele Bridgers

November 27, 2023

5  out of  5
rating by Michele Bridgers
"I have been dealing with this insurance company for more than several years now and they have definitely been there helping us during bad times and are quick to respond when they are needed. I love the people who work here and I don't foresee ever switching. My family is an extremely faithful bunch to this insurance company. I would definitely recommend them to anyone who ever inquired."
We responded:
"Thank you for a great review and trusting us to protect you and your family!"
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Jerry Massey

June 23, 2023

5  out of  5
rating by Jerry Massey
"These guys.. I have been Blessed to know for about 28 years of my life. Wonderful people"
We responded:
"We are truly honored and humbled to have you and your family with us all these years! "
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Anne Coggins

June 16, 2023

5  out of  5
rating by Anne Coggins
"I had a great experience with State Farm. I called Shelley Palmourr's office with a question about my auto insurance and the agent was so helpful and friendly. I ultimately decided to bundle my home insurance with State Farm after getting a great quote - lower premium and better coverage. Thanks Tim!"
We responded:
"Thank you for such a great review and for trusting us to protect your family!"
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Donna Murphy

March 6, 2023

5  out of  5
rating by Donna Murphy
"Great customer service!"
We responded:
"Thank you for your 5 star review!"
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Melissa Williams

April 14, 2022

5  out of  5
rating by Melissa Williams
"Great customer service, very thorough and in line pricing that saved us a bunch of money. Would highly recommend Tim Emmett!"
We responded:
"Thank you for such a great review!"
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latika richardson

April 5, 2022

5  out of  5
rating by latika richardson
"Staff is AMAZING."
We responded:
"Thank you so much for your 5 star review! Being abe to serve our community is truly an honor."
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Nick Wright

December 29, 2021

5  out of  5
rating by Nick Wright
"Always helpful. Very responsive. Thanks for all your hard work!"
We responded:
"Thank you for such a great review! We appreciate you!"
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Josh Storms

May 20, 2021

5  out of  5
rating by Josh Storms
"Great service!"
We responded:
"Thank you for your 5 star review!"
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Ana Perez

January 29, 2021

5  out of  5
rating by Ana Perez
"I have been with Shelly State Farm for about 6 years. Never had an issue, they have always treated me like family and know each of their customers. Excellent customer service. It’s nice to know that you have a great company to cover all your insurance needs at great prices. I will highly recommend Shelly Palmour State Farm. All of their agents are professional and knowledgeable."
We responded:
"Thank you for such a fantastic review!!!"
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Haleigh Stokowski

November 7, 2020

5  out of  5
rating by Haleigh Stokowski
"Let me tell you that Tim L Emmett is the best representative I could have asked for. Being 22 I'm trying to get my first car and insurance on my own. He never tried to up sale anything and helped me find the best rate. He always was honest and never took advantage of me not knowing what to do, etc. He is honest, hardworking, and really cares about the safety of you and your car being covered correctly for your best benefit. I wouldn't choose anyone else!"
We responded:
"Thank you for leaving such a great review! We are always here to help!"
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Latisha Santacruz

July 31, 2020

5  out of  5
rating by Latisha Santacruz
"We have used State Farm Insurance for over a decade. From vehicle policies to homeowners and life insurance, State Farm has never ceased to amaze me at their professionalism, courtesy, and helpfulness. I wouldn’t trust or recommend anybody else with something as important as our insurance needs."
We responded:
"Thank you for leaving such a kind review! We really appreciate you trusting us to protect your family all these years."
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Joseph Bonner

July 7, 2020

5  out of  5
rating by Joseph Bonner
"Very nice people. And always helpful."
We responded:
"Thank you for your kind words and 5 star review!"
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bryan strickland

June 25, 2020

5  out of  5
rating by bryan strickland
"They are the greatest team of people that I have Ever dealt with , would highly recommend for personal or business insurance !!"
We responded:
"Thank you so much for your review! It's been our privilege to protect you and your family all these years!"
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Faye Busenlehner

June 23, 2020

5  out of  5
rating by Faye Busenlehner
"Every time I call Shelly Palmour’s office most of the time I get Elizabeth or Tim and I have to say they are both phenomenal especially Elizabeth. She will go out of her way to take care of your needs. she’s always professional, HONEST, friendly. I really can’t say enough about her and the entire office. I am so thankful that we decided to change agents because it has been a blessing in disguise. I would highly recommend them to anyone. When Elizabeth tells you she is going to do something they do it and if they tell you they’re going to call you back They call you back the same day. That really means a lot. They all need a gold star. Not only are they professional but they care about their clients. Love love love this office"
We responded:
"You're so kind to leave such an amazing review! Please know that we are always here for you. Thank you for allowing us to serve you!"
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angela carchi

June 17, 2020

5  out of  5
rating by angela carchi
"I got married and needed to switch my insurance from my dad's plan to my own. Elizabeth at Shelly Palmour was absolutely phenomenal. She was so helpful and answered all of my questions. She was flexible with my work schedule and communicated with me in a timely manner. I would definitely recommend Elizabeth at Shelly Palmour for all your insurance needs."
We responded:
"Thank you for leaving such a kind review for Elizabeth and my agency! We always try to exceed our customers expectations."
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Misty Joy

June 11, 2020

5  out of  5
rating by Misty Joy
"We have been with Shelley’s office for 20 plus years. They treat us like family instead of a business transaction and are very quick to help with anything we need. We love them all!"
We responded:
"It's been our pleasure to serve you all these years. It is truly an honor to not only to be your friend but that you trust my agency to protect your family."
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Hanah Kim

June 11, 2020

5  out of  5
rating by Hanah Kim
"Elizabeth Halatayi made it extremely easy to switch from my previous insurance company to State Farm. She is friendly, professional and very knowledgeable. I highly recommend this agency!"
We responded:
"Thank you for taking the time to leave a wonderful review for Elizabeth and our agency!"
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Nicki Pressley

June 10, 2020

5  out of  5
rating by Nicki Pressley
"I have been with them ever since i have been married to my husband and I have always had a great experience. We know we will be long time customers. Got some of the best ppl taking care of my family. Thanks guys!"
We responded:
"Thank you Nicki for the awesome review! We are thankful to have you and your family as loyal customers! Please know that we are always here for you!"
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Ann Schwartz

May 6, 2020

5  out of  5
rating by Ann Schwartz
"I've done business with State Farm for many, many years. 40 plus"
We responded:
"So happy to have you with us! Looking forward to many more years together!"
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Lauradonna Stephens

January 5, 2020

5  out of  5
rating by Lauradonna Stephens
"Customer service is amazing!!"
We responded:
"Thank you for leaving us such a great review!"